Refund policy

Return & Refund Policy

1. Warranty Policy

Definitions

  • Product(s) means all the products which are sold online at https://HelmetAdda.com/.
  • Warranty means and is limited to repair or rework on the Product resulting only out of Manufacturing Defect(s), subject to exclusions stated in this policy.
  • Manufacturing Defect(s) means any fault(s) or defect in materials or workmanship that manifests itself in the Product(s) during the Warranty Period.
  • Purchaser means any person who accepts the offer for sale by placing an order on this website.

General Guidelines

HelmetAdda.com warrants the Product(s) contained in the original packaging against any Manufacturing Defect for a period of 3 (three) years from the Manufacturing date of the product ("Warranty Period").

Product(s) not purchased from https://HelmetAdda.com/ will not be eligible for a warranty claim under this policy. The Purchaser shall contact the dealer for all such warranty claims.

To enjoy the warranty, the Purchaser shall submit the claim along with pictures and videos (as per HelmetAdda.com requirements) of Product(s) clearly depicting the Manufacturing Defect, along with the tax invoice issued by HelmetAdda.com in favour of the Purchaser during the Warranty Period. Any Warranty claim not accompanied with the tax invoice shall be rejected.

All Warranty-related claims should be initiated by sending an email to Support@HelmetAdda.com.

During the Warranty Period, if any Manufacturing Defect is found in the Product, HelmetAdda.com at its sole discretion may take one of the following actions:

  • Repair the Product; or
  • Replace the Product.

Please note that the Product shall ordinarily be repaired, and replacement shall only be provided in exceptional cases where the Product cannot be repaired.

Warranty Claim Procedure

Step 1 — Submission of Claim

The Purchaser shall initiate the Warranty claim by sending an email to Support@HelmetAdda.com, accompanied with the tax invoice, photographs, and videos of the Product evidencing the Manufacturing Defect.

Step 2 — Initial Evaluation

HelmetAdda.com shall conduct an initial evaluation of the submitted claim within 5 working days. Additional details (such as pictures, videos, or other relevant information) may be sought from the Purchaser. At its own discretion, HelmetAdda.com may either initiate pickup of the Product for further evaluation or cancel the claim.

Step 3 — Submission of Additional Information (if required)

The Purchaser shall submit any requested information to HelmetAdda.com. If the said details are not received within 7 working days, HelmetAdda.com may reject the Warranty claim and consider it abandoned.

Step 4 — Return of Product for Physical Inspection

If physical inspection is required, the Purchaser shall return the Product in its original packaging or equally protective packaging to the address specified by HelmetAdda.com customer service. Transportation will be facilitated by HelmetAdda.com. Any damage due to improper packaging during transportation will not be accepted. The Purchaser will be provided with an acknowledgement of pick-up by the logistics partner and should retain it for all future communications.

Step 5 — Final Evaluation

HelmetAdda.com shall, on a best-effort basis, complete the evaluation of the Warranty claim within 5 working days from the date of receipt of requisite details or physical delivery for inspection.

Step 6 — Final Decision

HelmetAdda.com will inform the Purchaser of its decision to accept or reject the Warranty claim. The decision shall be final and binding upon both parties. HelmetAdda.com retains the absolute right to accept or reject any Warranty claim at its sole discretion.

  • If accepted: HelmetAdda.com shall repair or replace the Product. The repaired or replacement Product will be dispatched within 15 working days from the date of the final decision (excluding transit time).
  • If rejected: HelmetAdda.com will return the Product as-is, with transportation facilitated by HelmetAdda.com.

In the event of repair or replacement, the Warranty shall continue only for the unexpired period from the original date of purchase. Time taken for repair/replacement or in transit shall not be excluded from the Warranty period.

Under no circumstance shall Warranty claims be extended beyond the coverage stated in this Policy. HelmetAdda.com shall not be liable for any indirect, special, incidental, or consequential damage arising out of the purchase or use of its Products. The Warranty automatically expires after the Warranty Period.

Exclusions

This Warranty only covers Manufacturing Defects. The following cases are excluded from Warranty coverage:

  • Product used in violation of instructions given in the information booklet supplied with the Product.
  • Batch or serial number on the product has been altered, removed, or defaced.
  • Product used in a manner inconsistent with its general intended use.
  • Any damage (aesthetic or functional) caused by a fall, accident, or impact of any kind.
  • Normal wear and tear of liner and movable parts due to usage.
  • Contact with harmful chemical products (including methylated spirits on visor treatments) or intense heat sources.
  • Lack of maintenance and care.
  • Damage due to incorrect use, abnormal conditions (e.g. underwater), corrosion, mishandling, negligence, sabotage, accidental drops, or use by someone other than the actual owner.
  • Any changes, customization, modifications, or tampering with the Product.
  • Product used for purposes other than its intended use. Refer to the Care & Maintenance section on HelmetAdda.com.
  • Loss of colour/graphics, colour chipping, wearing out of colours/graphics, or peeling of soft matt paint.
  • Damage under abnormal conditions such as heat, water, or exposure to harmful chemicals.
  • Scratches or marks on the visor or external parts of the Product.
  • Damage due to improper or negligent handling or storage.
  • Subjective concerns such as comfort, size, whistling noise, wind noise, padding noise, aerodynamics, and fit.
  • Product used or washed in a manner not appropriate or not in line with instructions/warnings given by HelmetAdda.com.
  • Damage to paint due to usage.
  • Ageing, damage, or cracks of inner fabrics/liner due to usage.
  • Damage to inner fabrics due to contact with water.
  • Helmet beading coming off due to usage.

The occurrence of any of the above absolves HelmetAdda.com of any responsibility.

Limitation of Liability

THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. HelmetAdda.com SPECIFICALLY DISCLAIMS ALL STATUTORY OR IMPLIED WARRANTIES.

HelmetAdda.com IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY.

2. Order Cancellation Policy

How can I cancel my order?

You can cancel your order before it is marked as Ready for Dispatch by HelmetAdda.com. We'll refund the full amount paid on such cancellation.

Here's how to cancel your order:

  1. Log in to your account and go to My Account.
  2. Select the appropriate order from My Orders.
  3. Click on Cancel Order for the item(s) you want to cancel, individually.
  4. Select the reason and confirm the cancellation.

Once done, we'll send you an acknowledgement of the cancellation.

When can I cancel my order?

Make sure you cancel your order before it has been marked as Ready for Dispatch by HelmetAdda.com. That's the only way we can refund the full amount you've spent.

Can I cancel only part of my order?

Yes. You can individually cancel product(s) in your cart before your order is Ready for Dispatch. Please note that in case of multiple products, you shall be permitted to cancel the order only once — either the entire order or only a part of it. If you choose to cancel only some products, you shall not be permitted to cancel the remaining products at a later stage.

Why do I see a disabled cancel link?

That means the product(s) from your order have already been shipped or are Ready for Dispatch, and cancellations are no longer possible.

How will I get my refund when I cancel an order?

Once your order has been cancelled, the refund amount will be credited back to the source account within 5–7 working days.

Will I get a complete refund for a cancelled order?

Yes. We'll refund the entire amount for a cancelled order.

What should I do if I don't get my refund in the promised time?

We work quickly to ensure your refund reaches you on time. If it's been delayed, please contact us at support@HelmetAdda.com or +91 81976 54333. Please keep your Order ID handy.

Why was my order cancelled by HelmetAdda.com?

We may cancel orders for various reasons such as the product being out of stock, the location not being serviceable, or if our logistics partner is unable to deliver the order after three unsuccessful attempts.

3. Exchange Policy

At HelmetAdda, we understand how much you value every purchase and we are committed to making your shopping experience as seamless and delightful as possible.

We assure you that all products sold on this website are brand new and 100% genuine. Our Products go through rigorous quality checks before they leave our manufacturing premises. However, in the rare case that the Product delivered to you is damaged during shipment or transit, you can request an exchange under this Policy.

Products not purchased online from https://HelmetAdda.com will not be eligible for an exchange under this Policy. Exchange is available only for unused Products. Products which have been exchanged once cannot be exchanged again under any circumstance.

Eligible Reasons for Exchange

  • Product received is physically damaged.
  • Specifications of the Product received are different from the product ordered.
  • Mismatch of size.

In case of physical damage, the exchange request must be raised via email to Support@HelmetAdda.com within 5 days from the date of delivery. After this period, HelmetAdda.com shall not be liable to exchange the Product under any circumstance.

Cases Not Eligible for Exchange

  • Purchaser is not happy with the look of a defect-free product.
  • Physical damage not notified to HelmetAdda.com within 5 days from the date of delivery.
  • Any damage caused by the Purchaser.

Exchange Request Procedure

Step 1 — Submission of Request

The Purchaser may initiate an exchange of only unused Products through the My Account page at https://HelmetAdda.com or by email to Support@HelmetAdda.com within 5 days from the date of delivery. The request must be accompanied with the tax invoice and pictures/videos evidencing the reason for exchange and confirming the Product is unused.

Step 2 — Initial Evaluation

HelmetAdda.com shall conduct an initial evaluation within 5 working days and may seek additional details from the Purchaser. At its discretion, HelmetAdda.com may initiate pickup of the Product for further evaluation or cancel the request.

Step 3 — Submission of Additional Information (if required)

If the requested details are not received within 7 working days, HelmetAdda.com may reject the exchange request.

Step 4 — Return of Product for Physical Inspection

If physical inspection is required, the Purchaser shall return the Product in its original or equally protective packaging to the address specified by HelmetAdda.com. Transportation will be facilitated by HelmetAdda.com. The Purchaser must return the Product along with all manuals, booklets, warranty card, accessories, freebies, and packing materials. An acknowledgement of pick-up will be provided by the logistics partner and should be retained for future communications.

Step 5 — Final Evaluation

HelmetAdda.com shall, on a best-effort basis, complete the evaluation within 5 working days from the date of receipt of requisite details or physical delivery for inspection.

Step 6 — Final Decision

HelmetAdda.com will inform the Purchaser of its decision. The decision shall be final and binding upon both parties. HelmetAdda.com retains the absolute right to accept or reject any exchange request at its sole discretion.

  • If accepted: HelmetAdda.com shall repair or exchange the Product. If a similar Product is not available in stock, HelmetAdda.com reserves the right to offer a different Product or issue a refund.
  • If rejected: HelmetAdda.com will return the Product as-is, with transportation facilitated by HelmetAdda.com.

4. Refund Policy

Discretion to refund the amount shall lie solely with HelmetAdda.com. A refund shall only be issued in case the replacement is not available in stock and any alternative options offered by HelmetAdda.com are rejected by the Purchaser.

For payments made through credit/debit cards, net banking, or cash cards, the refund will be initiated to the same account from which the payment was made within 2 days of HelmetAdda.com receiving the Products back. It may take an additional 5–7 business days for the amount to reflect in your account.

Exchange & Refund — Non-Applicable Cases

Exchange and Refund shall not be applicable in the following cases:

  • Product is used.
  • Returned without original packaging including price tags, labels, freebies, and other accessories, or if original packaging is damaged.
  • Request not initiated within the timelines stated above.
  • Batch number or serial number on the product has been altered, removed, or defaced.
  • Any damage (aesthetic or functional) caused by a fall, accident, or impact after delivery.
  • Any changes, modifications, or tampering with the Product.
  • Contact with harmful chemical products.
  • Damage due to improper or negligent handling or storage.
  • Subjective concerns such as comfort, size, whistling noise, wind noise, padding noise, aerodynamics, and fit.
  • Any customization or technical modification made by the Purchaser (paints, glue, adhesives, screws, etc.).