Refund policy

ARRANTY POLICY

1. Definition:

Product(s)means all the products which are sold online at https://smkhelmets.in/.

Warranty means and is limited for repair or rework on the Product resulting only out of Manufacturing Defect(s), subject to exclusions stated in this policy.
Manufacturing Defect(s) means any fault(s) or defect in materials or workmanship that manifests itself in the Product(s) during the Warranty Period.
Purchaser means any person who accepts the offer for sale placing its order on this website.

2.General guidelines:

SMKHelmets.in warrants the Product(s) contained in the original packaging against any Manufacturing Defect for a period of 3 (three) years from the Manufacturing date of the product. (‘Warranty Period’)

Product(s) that are not purchased from https://smkhelmets.in will not be eligible for a warranty claim under this policy. The purchaser shall contact the dealer with respect of all such warranty claims.

To be able to enjoy the 1-year warranty, the Purchaser shall submit the claim along with pictures and videos (as per SMKHelmets.in requirement) of Product(s) clearly depicting the Manufacturing Defect along with the tax invoice issued by SMKHelmets.in in favour of the Purchaser during the Warranty Period. Any Warranty claim raised by the Purchaser shall be rejected in case the claim is not accompanied with the tax invoice.

All Warranty-related claims should be initiated by the Purchaser by sending an email at SMKHelmets_in@gmail.com. Purchaser can also reach out for any assistance regarding their Warranty claim.

During the Warranty Period, if any Manufacturing Defect is found in the Product, its sole discretion can take any one of the following actions:

repair the Product or
replace the Product.

Please note that the Product shall be ordinarily repaired, and replacement shall only be provided in exceptional cases where the Product cannot be repaired.

Procedure of submission of Warranty claim

Submission of claim with Invoice and tax invoice:

The Purchaser shall initiate the Warranty claim by sending an email to SMKHelmets_in@gmail.com. The Warranty claim shall be accompanied with tax invoice, photographs and videos of the Product evidencing the Manufacturing Defect in the Product.

Initial Evaluation by SMKHelmets.in

After the Purchaser submits its Warranty claim for the Product,shall conduct an initial evaluation of the submitted claim within 5 working days, after competition of the initial evaluation, may seek additional details (such as pictures, videos and/ or other relevant information) from the Purchaser. Post completion of initial evaluation of the warranty claim by checking pictures and videos, etc. at its own discretion may either initiate pickup of the Product for further evaluation or cancel the claim there itself.

Submission of additional information, if required by SMKHelmets.in

The Purchaser shall submit the said information to SMKHelmets_in for completion of the evaluation. In case, SMKHelmets_in does not receive the said details for a period of more than 7 working days, SMKHelmets_in may reject the Warranty claim of the Purchaser and consider the same as abandoned.

Return of Product to SMKHelmets_in for further evaluation of claim

In case the physical inspection of the Product is required for evaluation of Warranty claim, the Purchaser should send the Product for physical inspection, the transportation of which will be facilitated by SMKHelmets_in . The Purchaser shall ensure that when the Purchaser is returning the Product for the physical inspection or otherwise, it must be returned either its original packaging or in equally protective packaging to the address specified by customer service of SMKHelmets_in . Any damage caused to the Product due to improper packaging during transportation will not be accepted by SMKHelmets_in . At the time of pick-up, the Purchaser will be provided with acknowledgement of pick up by the company’s logistics partner. The Purchaser should retain the said acknowledgment and quote the same in all his/her future communications with SMKHelmets_in in this regard.

Final evaluation by SMKHelmets_in

SMKHelmets_in shall, on best effort basis, try to complete the evaluation of Warranty claim within a period of 5 working days from the date of receipt of requisite details from the Purchaser or the physical delivery for inspection, as the case may be.

Final decision of SMKHelmets_in

After the complete evaluation of the Warranty claim of the Purchaser depending on the decision taken by SMKHelmets_in with respect to the acceptance or rejection of Warranty claim, SMKHelmets_in will inform the decision to the Purchaser. The decision taken by SMKHelmets_in shall be final and binding upon both parties. SMKHelmets_in retains the absolute right to accept or reject any Warranty claim at its sole discretion.

In case SMKHelmets_in accepts the claim of the Purchaser, SMKHelmets_in shall inform its decision of repairing the Product or replacement of the Product.

The repaired or replacement Product will be sent to the Purchaser’s address available on the SMKHelmets_in record within 15 working days from the date of final decision taken by SMKHelmets_in (excluding time taken in transportation for receipt and return of the original Product).

In case SMKHelmets_in rejects the warranty claim after final evaluation, SMKHelmets_in will return the Product as it is for which transportation will be facilitated by SMKHelmets_in .

In the event of repairs of any part (s) of the Product or replacement of the Product, the Warranty will thereafter continue and remain in force only for the unexpired period of the Warranty from the original date of purchase. Moreover, the time taken for repair/ replacement and in transit whether under the Warranty or otherwise shall not be excluded from the Warranty period.

Under no circumstance, Warranty claims shall be extended beyond the coverage stated in this Policy. SMKHelmets_in shall not be liable under any circumstances for any indirect, special, incidental, or consequential damage of any kind arising out of the purchase or use of SMKHelmets_in Product. The Warranty automatically expires after the Warranty Period even if the Product may not be in use for any time for whatever reasons.

3. Exclusions:

SMKHelmets_in expects that the Purchaser fully understands his requirement and suitability to select the right Product. This Warranty only covers problems/ defects falling under the category of Manufacturing Defects. SMKHelmets_in shall neither be held liable with regard to the Product nor the Purchaser has the right to claim Warranty in any other case. The inclusive list of cases wherein the Warranty claim would not be accepted is as follows:

Product is used in violation of instructions given for usage in the information booklet supplied with the Product.
The batch or serial no. on the product has been altered, removed, or defaced.
The Product is used by the Purchaser in a manner inconsistent with the general use such Product.
Any type of damage including aesthetic or functional caused by the impact due to a fall, accident, or impact of any other kind.
Normal wear and tear of liner and movable parts due to usage.
Application of contact with harmful chemical products (including methylated spirits on the visor treatments), or an intense heat source.
Lack of maintenance and care.
Any damage due to incorrect use, abnormal conditions (e.g. underwater), lack of maintenance or care, corrosion, mishandling, negligence, the ill intention, sabotage, accidental drops, or use by someone other than the actual owner.
In case there are any changes, customization, modifications, technical modification or tampering in/with the Product.
Product is used for the purpose for which it is not intended to be used. Refer Care & Maintenance section on https://smkhelmets.in for more details.
Loss of colour/graphics colour, colour chipping or wearing out of the colours/ graphics, peeling of soft matt paint.
Use of or contact with harmful chemical (including methylated spirits on the visor treatments) products or any damage due to abnormal conditions like intense heat source, water etc.
Damage under abnormal conditions like heat, water, exposure to harmful chemicals etc.
Scratches or marks on the visor or on external parts of the Product.
Any damage due to improper or negligent handling or storage of the Product.
Damage is due to lack of necessary maintenance or care of Product.
Subjective concerns related to the use of Product such as comfort, size, whistling noise, wind noise, padding noise, aerodynamics, and fit will not be considered as the defects under warranty.
If the Product is used or washed in a manner that is not appropriate for the Product or nor in line with the instructions/ warnings given in this respect by SMKHelmets_in , or not as specified in the reference presentation material, on the tags or the labels.
Damage to paint due to usage.
Ageing/damage/cracks of inner fabrics/liner due to usage.
Damage to inner fabrics due to contact with water.
Helmet beading coming off due to usage.

The occurrence of any of the aspects referred to above absolves SMKHelmets_in of any responsibility

4. Limitation:

THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND SMKHelmets_in SPECIFICALLY DISCLAIM ALL STATUTORY OR IMPLIED WARRANTIES.

SMKHelmets_in IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY.

ORDER CANCELLATION POLICY

How can I cancel my order?

You can cancel your order before it is Ready for Dispatch by SMKHelmets_in . We’ll refund the full amount (paid by you) on such cancellation.

Here’s how to cancel your order:
- Log in to your account and go to My Account
- Select the appropriate order from ‘My Orders’
- Click on ‘Cancel Order’ for the item(s) you want to cancel, individually
- Select the reason and confirm the cancellation
Once you’re done, we’ll send you an acknowledgement of the cancellation.
When can I cancel my order?
Make sure you cancel your order before it has been Ready for Dispatch by SMKHelmets_in . That’s the only way we can refund the full amount you’ve spent.
Can I cancel only part of my order?
Yes, you can. You can individually cancel product(s) in your cart before your order is Ready for Dispatch by SMKHelmets_in . Please note that in case of multiple products ordered by you, you shall be permitted to cancel the order only once. You may choose to cancel the entire order or only a part of the order. However, if you chose to only cancel some products, you shall not be permitted to cancel the remaining products at a later stage.
Why do I see a disabled cancel link?
That means the product(s) from your order has already been shipped or Ready for Dispatch and you can’t make any cancellations now.
How will I get my refund when I cancel an order?
Once your order has been cancelled, the refund amount will be credited back to the source account within 5-7 working days.
Will I get a complete refund for the order I’ve cancelled?
Yes. We’ll refund the entire amount for a cancelled order.
What should I do if I don’t get my refund in the promised time?
We work quickly to make sure your refund gets to you on time. In case it’s been delayed, please get in touch with us at autobotsjayngr@gmail.com or +91 81976 54333. Don’t forget to keep your order id handy.
Why was my order cancelled by SMKHelmets_in ?
We may cancel orders for various reasons such as the product could be out-of-stock, location not serviceable, etc. Your order may also be cancelled by SMKHelmets_in in case our logistics partner is not able to deliver the order after three unsuccessful attempts.

EXCHANGE POLICY

At Autobots, we understand how much you value your every purchase and we are committed to making your shopping experience with us as seamless & delightful as possible.

We assure you that all products sold on this website (‘Products’) are brand new and 100% genuine. Our Products go through rigorous quality check processes before they leave our manufacturing premises. However, in the rare case that the Product delivered to you is damaged during shipment or transit, you can request for an exchange under this Policy.

Products that are not purchased online from https://smkhelmets.in will not be eligible for an exchange under this Policy.

Exchange is available only for unused purchased Products. Products which are exchanged once cannot be exchanged again under any circumstance.

Purchaser may seek exchange of the Product only in the following cases:

Product received from SMKHelmets_in is physically damaged.
Specifications of the Product received from SMKHelmets_in is different from the product ordered.
Mismatch of size.

In case Product received from SMKHelmets_in is physically damaged, exchange can only be sought in case request is raised by the Purchaser via email to SMKHelmets_in @gmail.com. After a period of 5 days from the date of delivery of the Product, SMKHelmets_in shall not be liable to exchange the Product in any circumstance.

It is clarified that the Products cannot be exchanged under any other circumstance including the following:

Purchaser is not happy with the look of a defect-free product;
Physical damage not notified to SMKHelmets_in within 5 days from the date of delivery of the Product.
Any damage caused by the Purchaser.

Procedure of submission for Exchange Request

Submission of claim with Invoice and tax invoice:

Purchaser may initiate exchange of only unused Products  through My Account page at https://smkhelmets.in or by email to SMKHelmets_in @gmail.com within a period of 5 days from the date of delivery of the Product. Exchange request should be accompanied with tax invoice and pictures or videos (as per Autobots requirement) of Products to evidence the reason for such exchange and in order to show that the Product is unused. Any claim raised by the Purchaser shall be rejected in case the claim is not accompanied with the proof of purchase i.e. tax invoice.

Initial Evaluation by SMKHelmets_in

After the Purchaser submits its request for exchange of the Product, SMKHelmets_in shall conduct an initial evaluation of the submitted claim within 5 working days. SMKHelmets_in , after competition of the initial evaluation, may seek additional details (such as pictures, videos and/ or other relevant information) from the Purchaser. Post completion of initial evaluation of the exchange request by checking pictures and videos, etc. SMKHelmets_in at its own discretion may either initiate pickup of the Product for further evaluation or cancel the request there itself.

Submission of additional information, if required by SMKHelmets_in

Return of Product to SMKHelmets_in for further evaluation of claim

In case the physical inspection of the Product is required for evaluation of replacement request, the Purchaser shall send the Product for physical inspection, the transportation of which will be facilitated by SMKHelmets_in . The Purchaser shall ensure that when the Purchaser is returning the Product for the physical inspection or otherwise, it must be returned either its original packaging or in equally protective packaging to the address specified by customer service of SMKHelmets_in . Any damage caused to the Product due to improper packaging during transportation will not be accepted by SMKHelmets_in . At the time of pick-up, the Purchaser will be provided with acknowledgement of pick up by the company’s logistics partner. The Purchaser will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to Purchaser along with the Product being returned. The Purchaser should retain the said acknowledgment and quote the same in all his/her future communications with SMKHelmets_in in this regard.

Final evaluation by SMKHelmets_in

That SMKHelmets_in shall, on best effort basis, try to complete the evaluation of exchange request within a period of 5 working days from the date of receipt of requisite details from the Purchaser or the physical delivery for inspection, as the case may be.

Final decision of SMKHelmets_in

After the complete evaluation of the exchange request of the Purchaser depending on the decision taken by SMKHelmets_in with respect to the acceptance or rejection of exchange request, SMKHelmets_in will inform the decision to the Purchaser. The decision taken by SMKHelmets_in shall be final and binding upon both SMKHelmets_in and the Purchaser. SMKHelmets_in retains the absolute right to accept or reject any exchange request at its sole discretion.

In case SMKHelmets_in accepts the requests of the Purchaser, SMKHelmets_in shall inform its decision of repairing the Product or exchange of the Product.
In case if similar Product is not available in stock, SMKHelmets_in reserves its right to offer a different Product to the Purchaser or refund the amount to the Purchaser.
In case SMKHelmets_in rejects the exchange request after final evaluation, SMKHelmets_in will return the Product as it is for which transportation will be facilitated by SMKHelmets_in .

REFUND

Discretion to refund the amount shall lie solely with SMKHelmets_in . SMKHelmets_in shall only refund the amount in case the replacement is not available in stock and any alternative options offered by SMKHelmets_in are rejected by the Purchaser.

For payments done through credit/debit cards or net banking or cash cards, subject to applicable deductions, if any, the refund will be initiated to the same account from which the payment was made within 2 days of SMKHelmets_in receiving the Products back. It may take 5-7 additional business days for the amount to reflect in your account.

The following shall not be applicable for Exchange and Refund, if:

Product is used.
Returned without original packaging including, price tags, labels, freebies and other accessories or if original packaging is damaged
If the request is not initiated within the timelines stated above.
The batch no. or serial no. on the product has been altered, removed, or defaced.
Any type of damage including aesthetic or functional caused by the impact due to a fall, accident or impact of any other kind after the delivery of the Product.
In case there are any changes, modifications or tampering in/with the Product.
Use of or contact with harmful chemical Products.
Any damage due to improper or negligent handling or storage of the Product.
Subjective concerns related to the use of the Product such as comfort, size, whistling noise, wind noise, padding noise, aerodynamics, and fit will not be considered for replacement.
In case of any customization or technical modification made by the Purchaser (paints, glue, adhesives, screws, etc).

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